What about the shippment?
1. We cooperate with international famous forwarder DHL& Fedex to provide quality shipping services, you are responsible to provide us correct and valid address to receive parcel safely,no matter if you accept service from our cooperated forwarders; please be alert that there is a possible extended Area Surcharge for some remote areas before you proceed your purchase.
2. Items will be shipped to buyer’s Ali- express registered address, the final confirmation of address is required before any purchase; and ensure that you receive the product safely and timely, please do not forget to provide your contact telephone or cell phone number before paying;
3. All the products will be declared as “LED grow light ” for you. If you have other requirements or ideas on that, please send us comments after your payment;
4. Your ordered item/s will be delivered within 3 days after confirmation of your payment during working days from Monday to Saturday ,there is no delivery service at holiday times such as Sunday and other official holidays;
1. We provide 1-year warranty for the item we sell;
2. If you receive defective item(s) after opening package, please kindly inform us within 24hours. We will guide you to claim Fedex/DHL and returning instruction for replacement.
3. For any problem from quality during the warranty period, please send us a picture/video and our engineers will analyze what happened, if necessary, we will send spare parts for free, but please note all return shipping costs are the buyer’s responsibility .
4. When warranty gets expired, customer still can get our thoughtful after-sales services, such as free repairing,testing, packing, if customer sends back damaged parts to us, but such costs as new replacement of parts and accessories, delivery costs, possible customs charges(tariff or any other possible fee), etc will be under buyer\'s account.
1. We respect the buyer’s feedback on our product and service, if you are not satisfied with the products you bought, please contact us to solve any problem, we will reply you in the shortest time, normally a small problem will be solved within 2 hours only once we get your mail of all detailed description of problems;
2. We will be appreciated that all our customers can post a positive feedback; you will receive more support and benefits from us with your best help and trust.
What about the Tax,Customs & Duties ?
In order to receive your order tax free or lower duty .we will declared it as low as possible .The declared value does not affect the product actual price or marketing value ,only show to your customs to save duty for you .
1. Import duties, tax or VAT or other hidden charge are not included in the prices, these charges are buyer’s responsibilities;
2. Please check with your local customs or local tax authorities about the detail duty fee before any purchase;.
3. You may need to pay import duties or tax for some certain products, or you may give us some suggestions to avoid these charges or fees, we will do our best to help you.
4. We are not responsible for any custom duty or import tax, these charges are not included in the item price and shipping cost, these charges are normally collected by the delivering freight (shipping) company or when you pick the item up-do not confus them for additional shipping charge,some countries may not be shipped for free, please email us with queries before buying.
Our factory founded in 2008, We have been in LED Grow Light industry for more than seven years is a high-tech enterprise, specializing in research, design and development of LED aquarium lights, LED grow lights, LED underwater pool lights, LED flood light, LED UV lamps, Mosquito killing lamp, etc.
All products are based on high standards of light-emitting diodes and compliance certification authority FCC, CE and ROHS. Most of them reached the Swiss SGS authority iso9001: Quality System We started our business in order to fully understand the market trends and customer feedback, always market-oriented project release.
From product development, product design, material selection, product manufacture, strict quality control and every step of the process, in order to provide high quality products to reassure customers.and hope the plant can grow faster, and higher yields
The main markets in North America, South America, Western Europe, Eastern Europe, East Asia, Southeast Asia, Middle East, Africa, the world